Returns Information Summary
- The most important points from our returns policy.
- Return unwanted items within 30 days (unopened).
- We provide free return shipping for any faulty, damaged, or incorrectly sent items.
- All returns must be initiated by completing our official Returns Form for efficient processing.
- Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.
Can I return my item?
Not Wanted
An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.
In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.
Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.
You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.
Faulty or Damaged
If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.
If the item is faulty or damaged, we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.
Please make it clear what the issue is on our return’s paperwork, as some minor issues may not be very clear to our returns department.
Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.
Incorrect
An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.
If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.
What is your Returns Period?
You can return an item up to 30 days after the date of delivery.
EXTENDED CHRISTMAS RETURNS (covers all orders
placed in November & December 2024) ends 31st January 2025.
How do I cancel my order?
If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.
We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.
If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.
What are my cancellation rights?
You may cancel an order from the moment it's placed until 14 days after you receive the goods.
Please contact us by phone or email to request a cancellation.
How do I start a return?
You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.
How do I return my item?
Please complete our Returns Form. We will contact you with instructions.
If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.
Check Royal Mail or parcel services like Parcel2Go for competitive rates.
How much does it cost to return an item?
The cost depends on the return reason:
- Unwanted item: You cover return shipping costs.
- Damaged/Faulty item: We cover the return shipping.
- Incorrect item: We cover the return shipping.
For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.
When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.
A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.
Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.
When will I be refunded?
We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please
get in touch.
How should I package my return?
We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.
